Client Satisfaction Policy – Nail Salon Downtown Chicago
Your satisfaction is our priority. If you have a concern about your nail service, please contact Premier Nails within 3 days so our team can review the issue and help make it right when appropriate.
Our Commitment to Client Satisfaction
❤️ YOUR SATISFACTION IS OUR PRIORITY
We truly care about the quality of our work and your experience at Premier Nails. If something does not feel right, please let us know so we have an opportunity to review your concern.
💬 CONTACT US WITHIN 3 DAYS
If you are not fully satisfied with your service, please contact Premier Nails within 3 days of your appointment.
Our team will review the concern and determine the appropriate solution.
💬 10-Day Repair Support
If you experience chipping, lifting, cracking, or breakage within 10 days of your service, please contact Premier Nails. Our team will review the issue and, when appropriate, provide a repair or correction.
Repair support applies to service-related issues and does not cover damage caused by accidents, misuse, picking, biting, or normal wear and tear.
🛡️ COMPLETED SERVICES ARE NON-REFUNDABLE
Nail services require professional products, technician time, and labor.
Once a service has been completed, payment is final and completed services are non-refundable.
How We Handle Service Concerns
Contact Premier Nails Within 3 Days
Please let us know about your concern as soon as possible and within 3 days of your original service.
Contact Us Within 10 Days for Chipping or Breakage
For service-related chipping, lifting, cracking, or breakage, please contact us within 10 days so we can review the issue.
Allow Our Team to Review the Service
We may ask for photos or invite you back to the salon so we can evaluate the service and better understand your concern.
We’ll Work Toward an Appropriate Solution
When appropriate, our team may offer an adjustment or correction based on the service performed and the condition of the nails.
Premier Nails Non-Refundable Service Policy
ALL COMPLETED SERVICES ARE NON-REFUNDABLE
Nail services require time, labor, professional products, and technician expertise. Once a service has been completed, payment is final.
If you experience a service-related concern, please contact Premier Nails within our 3-day service concern period so we have an opportunity to review and address the issue.
Client Acknowledgement
By receiving services at Premier Nails, clients acknowledge that they have read, understood, and agree to this Client Satisfaction Policy, including our 3-day service concern period and our non-refundable policy for completed services.
Client Satisfaction Policy FAQ
What is Premier Nails' Client Satisfaction Policy?
Premier Nails is committed to providing high-quality nail services and a positive client experience. If you have a concern about the quality, shape, color, design, or overall result of your service, please contact us within 3 days of your appointment so our team can review the concern and determine an appropriate solution.
How long do I have to report a concern?
Please report any service satisfaction concern within 3 days of your original appointment. This gives our team an opportunity to review the service and, when appropriate, provide an adjustment or correction.
What if my nails chip, lift, crack, or break?
If you experience service-related chipping, lifting, cracking, or breakage within 10 days of your service, please contact Premier Nails. Our team will review the issue and, when appropriate, provide a repair or correction.
What is covered under the 10-day repair support?
Our 10-day repair support may apply to service-related premature chipping, lifting, cracking, or breakage. Coverage is determined after our team reviews the condition of the nails and the original service. Damage caused by accidents, misuse, picking, biting, or normal wear and tear is not covered.
Are completed services refundable?
No. All completed services are non-refundable. Nail services require technician time, labor, professional products, and expertise. Once a service has been completed, payment is final. If you have a service-related concern, please contact us within the applicable policy period so we have an opportunity to review and address the issue.
How do I request a repair or correction?
Please contact Premier Nails at (224) 470-7742 and explain the concern. We may ask you to send a clear photo or return to the salon so our team can review the issue before determining the appropriate repair or correction.
Questions About Your Nail Service?
Have a question about a recent service? Our team at Premier Nails is happy to assist. Please contact us within 3 days of your appointment for service-related concerns.
Premier Nails – Nail Salon Downtown Chicago
445 N State St, Chicago, IL 60654
Phone: (224) 470-7742
Walk-ins welcome.